GET DAILY SIGNALSTTEC Holdings (TTEC) Delivers Q3 2025 Results as Digital Segment Grows Amid Broader Revenue Dip
Key Takeaways
- TTEC Holdings reported third quarter 2025 revenue of $519.1 million, down 1.9% from $529.4 million a year earlier.
- GAAP net loss narrowed to $11.1 million, with a diluted loss per share of $0.28, versus a $0.44 loss per share in the prior-year period.
- Non-GAAP earnings per share (EPS) came in at $0.12, up from $0.11 in the year-ago quarter, while adjusted EBITDA (earnings before interest, taxes, depreciation, and amortization) was $43.4 million, or 8.4% of revenue.
- Segment results diverged: TTEC Digital revenue rose 5.4% to $121.9 million, while TTEC Engage revenue fell 4.0% to $397.2 million.
- Management reiterated its full-year 2025 outlook, guiding to revenue of $2,064–$2,114 million and non-GAAP EPS of $0.95–$1.20.
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Putting the Quarter Into Context
TTEC Holdings, Inc. (NASDAQ: TTEC) operates as a global customer experience technology and services provider through its TTEC Engage and TTEC Digital segments. The third-quarter 2025 results offer a useful checkpoint on how the company’s shift toward higher-value digital and AI-enabled offerings is progressing, even as traditional customer-care work faces softer demand from large enterprise clients. With AI adoption accelerating across the broader CX space, this report helps clarify whether the technology pivot can help offset pressures elsewhere.
The Reported Numbers
For the third quarter ended September 30, 2025, total revenue reached $519.1 million, reflecting a 1.9% decline from $529.4 million in the same period a year ago. The company recorded a GAAP net loss of $11.1 million versus $18.97 million previously, improving the diluted loss per share to $0.28 from $0.44.
Non-GAAP net income stood at $5.9 million, producing non-GAAP EPS of $0.12 compared with $0.11 in the prior-year quarter. Adjusted EBITDA came in at $43.4 million, equal to 8.4% of revenue. I also checked this using Tickeron’s AI Screener to see how the stock compares to others in the industry.
Performance varied by segment. TTEC Digital revenue increased 5.4% to $121.9 million, although its operating margin narrowed to 4.0% from 6.5% amid a shift toward lower-margin one-time projects. TTEC Engage revenue declined 4.0% to $397.2 million due to reduced demand from large onshore clients, yet its operating margin improved to 1.9% from 1.3%. Cash and cash equivalents totaled $73.5 million against $886.0 million in debt, resulting in net debt of $812.5 million, an improvement from $931.5 million a year earlier.
Market Reaction and Investor Sentiment
The results aligned closely with internal expectations, but the underlying mix revealed a more nuanced picture. Weakness in the larger TTEC Engage segment stood in contrast to continued growth in the smaller TTEC Digital business. Progress on narrowing the GAAP loss and a modest lift in non-GAAP EPS pointed to improving profitability, though margin pressure from the revenue mix and ramp-up costs limited the positive takeaway. Management’s choice to reaffirm full-year guidance suggested confidence in a seasonally stronger fourth quarter, particularly from healthcare volumes in TTEC Engage.
Forward Outlook and What to Watch
Management kept its full-year 2025 targets unchanged, calling for revenue between $2,064 million and $2,114 million, non-GAAP EPS of $0.95–$1.20, and adjusted EBITDA of $215–$235 million. The fourth quarter should benefit from typical healthcare seasonality in TTEC Engage.
Key items to monitor include whether TTEC Digital can maintain its growth trajectory without further margin compression, the path of net debt, and the impact of the recently extended credit facility through November 2027. Cost control, enterprise client demand trends, and the pace of AI adoption in the customer experience sector will remain important indicators in coming quarters.
Exploring AI Tools for Portfolio Insights
When reviewing earnings reports like this one, I often turn to Tickeron’s AI Screener to quickly compare TTEC against peers on technical patterns, fundamentals, and AI-driven signals. The platform makes it straightforward to filter thousands of stocks and ETFs by industry, market cap, volatility, and performance metrics, helping surface relevant trade ideas without manual effort. It has become a regular part of my process for spotting emerging trends in the technology services space.
Disclaimer
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Contributor
Sergey Savastiouk, Ph.D. has a degree in Applied Mathematics from Moscow University and has extensive experience as an entrepreneur, investor, manager, and mathematician. His professional expertise is in applied mathematics, mathematical modeling, system and pattern analysis, and software and hardware system integration. He has served as the CEO of several hi-tech start-up companies and nonprofit organizations, which has given him proven capabilities in business strategy for high-tech start-up companies, market assessment, company formation, team building, product development, marketing, and sales. He has published numerous articles in journals and magazines on related fields. As a retail investor, he spent 15 years developing his proprietary trading and quantitative algorithms (now Tickeron’s A.I.), which brought him significant returns in trading the stock market. His current work and goal in founding Tickeron is to bring professional, sophisticated stock market analysis capabilities to retail investors via an easy-to-use interface.
TTEC's RSI Indicator leaves overbought zone
The 10-day RSI Indicator for TTEC moved out of overbought territory on October 16, 2026. This could be a sign that the stock is shifting from an upward trend to a downward trend. Traders may want to look at selling the stock or buying put options. Tickeron's A.I.dvisor looked at 22 instances where the indicator moved out of the overbought zone. In 20 of the 22 cases the stock moved lower in the days that followed. This puts the odds of a move down at 90%.
Technical Analysis (Indicators)
Bearish Trend Analysis
The Stochastic Oscillator may be shifting from an upward trend to a downward trend. In 45 of 49 cases where TTEC's Stochastic Oscillator exited the overbought zone, the price fell further within the following month. The odds of a continued downward trend are 90%.
The Moving Average Convergence Divergence Histogram (MACD) for TTEC turned negative on November 03, 2026. This could be a sign that the stock is set to turn lower in the coming weeks. Traders may want to sell the stock or buy put options. Tickeron's A.I.dvisor looked at 44 similar instances when the indicator turned negative. In 36 of the 44 cases the stock turned lower in the days that followed. This puts the odds of success at 82%.
Following a 3-day decline, the stock is projected to fall further. Considering past instances where TTEC declined for three days, the price rose further in 50 of 62 cases within the following month. The odds of a continued downward trend are 88%.
TTEC broke above its upper Bollinger Band on October 09, 2026. This could be a sign that the stock is set to drop as the stock moves back below the upper band and toward the middle band. You may want to consider selling the stock or exploring put options.
Bullish Trend Analysis
The Momentum Indicator moved above the 0 level on November 03, 2026. You may want to consider a long position or call options on TTEC as a result. In 60 of 86 past instances where the momentum indicator moved above 0, the stock continued to climb. The odds of a continued upward trend are 70%.
TTEC moved above its 50-day moving average on October 09, 2026 date and that indicates a change from a downward trend to an upward trend.
The 10-day moving average for TTEC crossed bullishly above the 50-day moving average on October 14, 2026. This indicates that the trend has shifted higher and could be considered a buy signal. In 10 of 14 past instances when the 10-day crossed above the 50-day, the stock continued to move higher over the following month. The odds of a continued upward trend are 71%.
Following a +8.90% 3-day Advance, the price is estimated to grow further. Considering data from situations where TTEC advanced for three days, in 176 of 256 cases, the price rose further within the following month. The odds of a continued upward trend are 69%.
The Aroon Indicator entered an Uptrend today. In 62 of 92 cases where TTEC Aroon's Indicator entered an Uptrend, the price rose further within the following month. The odds of a continued Uptrend are 67%.
Fundamental Analysis (Ratings)
The Tickeron Valuation Rating of 13 (best 1 - 100 worst) indicates that the company is seriously undervalued in the industry. This rating compares market capitalization estimated by our proprietary formula with the current market capitalization. This rating is based on the following metrics, as compared to industry averages: P/B Ratio (1.010) is normal, around the industry mean (2.990). P/E Ratio (-0.343) is within average values for comparable stocks, (18.323). Projected Growth (PEG Ratio) (0.241) is also within normal values, averaging (2.284). Dividend Yield (0.162) settles around the average of (0.205) among similar stocks. P/S Ratio (0.029) is also within normal values, averaging (139.965).
The Tickeron PE Growth Rating for this company is 20 (best 1 - 100 worst), pointing to outstanding earnings growth. The PE Growth rating is based on a comparative analysis of stock PE ratio increase over the last 12 months compared against S&P 500 index constituents.
The Tickeron Price Growth Rating for this company is 65 (best 1 - 100 worst), indicating fairly steady price growth. TTEC’s price grows at a lower rate over the last 12 months as compared to S&P 500 index constituents.
The Tickeron SMR rating for this company is 99 (best 1 - 100 worst), indicating weak sales and an unprofitable business model. SMR (Sales, Margin, Return on Equity) rating is based on comparative analysis of weighted Sales, Income Margin and Return on Equity values compared against S&P 500 index constituents. The weighted SMR value is a proprietary formula developed by Tickeron and represents an overall profitability measure for a stock.
The Tickeron Profit vs. Risk Rating rating for this company is 100 (best 1 - 100 worst), indicating that the returns do not compensate for the risks. TTEC’s unstable profits reported over time resulted in significant Drawdowns within these last five years. A stable profit reduces stock drawdown and volatility. The average Profit vs. Risk Rating rating for the industry is 93, placing this stock worse than average.
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General Information
a povider of customer experience strategy, technology and business process outsourcing solutions
Industry InformationTechnologyServices
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