Frequently Asked
Questions

Q: What does it mean to buy one AI Robot? 

A: It is a good question, each A.I. Robot which also can be called an AI Robot bundle gives you access to a trading room for one AI Robot. That allows you to follow trades in real-time and manually copy them into your brokerage account. Tickeron offers multiple robots, each with their own room. For every robot you buy access to, you receive more credits. For instance, with the purchase of one AI robot, you receive a $80 monthly Tickeron Credit that you can use toward the purchase of other premium products. If you buy two AI Robot bundles, then you have unlimited access to all AI Robots. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q: What does it mean to buy all AI Robots?

A: It's an excellent question, buying two AI Robot bundles means you get access to all AI Robots in real time. In addition, with purchasing all robots you receive a $120 monthly Tickeron Credit that you can use toward the purchase of other premium products. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. What comes with an Intermediate subscription?

A: It's a good question, there are two intermediate memberships. Intermediate one and intermediate two. Intermediate one subscription is preset to buy one AI Robot bundle with suggested free premium products. This subscription allows you to level up in your trading and significantly improve your performance. As an intermediate member you will have access to daily buy/sell recommendations, advanced portfolio features such as A.I.-powered active portfolio management, portfolio strategy back testing, the ability to duplicate portfolios, and more. Intermediate two subscription is a preset for buying access to all AI Robots and suggested free premium products.  If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. What perks come with the purchase of a premium product?

A: Purchasing a premium product gives you a huge trading advantage. Research and extensive consultation with our loyal members about their trading results show us the positive impact that Tickeron’s premium products have on trading performance. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. What does RTP mean?

A: It's a good question, RTP stands for Real Time Patterns and is used to describe our A.I.-powered day trading tools. There are three different RTP products. One is for Stocks and ETFs another one is for Crypto currencies and another one is for FOREX. These tools are crucial for anybody who is day trading in the current market. Consistently competing with hedge funds and algorithms is almost impossible for a regular trader due to the former’s faster reaction time, execution speed, and pre-programmed strategies. Tickeron’s Real Time Patterns help even the playing field by giving you access to the exact same features that hedge funds are using to beat retail traders on a daily basis. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q:  How to Subscribe to AI Trend Prediction Engine (TPE)?

A: On the AI Trend Prediction Engine page, scroll down on the left side and find the Try for Free button. If you like the tool, you can purchase it for thirty dollars a month at the end of the 14-day trial period. You can also get it for $1 for 14 days by subscribing to AI Robots and using the credits towards the purchase of TPE.

Learn about AI Robot purchase credits here.. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. Why can’t I edit or change my email address?

A: In order to prevent account hijacking, users cannot change or edit their email address. We apologize for the inconvenience -- in the case that you would like to change your email address, the best choice would be to create a new account or contact customer support and request the email update. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. How do I set up notifications to receive alerts for various products?

A: Step 1: Log in to your account or create a new account.

Step 2: Click on my notification on the second-level menu.

Step 3: Select notification "Settings”.

Step 4: Enable notifications for all the products you are interested in and click “Save”. Step 5: Select the product for which you just set up notifications and make sure that “Push Notifications” is enabled.  For example, for AI Real Time Patterns select “Trading”, and “Customize” then check “Push Notification” and enable it. Step 6: Drag the confidence, price range, and distance to target sliders to the desired settings. Step 7: Select all desired criteria. Un-select by clicking the black squares. Step 8: When finished, click “Save”. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. Do you have any training or tutorial videos on how to interpret and use the Pattern Search Engine information?

A: Yes, we do have tutorial videos which can be found in the academy on the first-level menu. Briefly, two of the best ways to analyze the pattern information are pattern statistics and confidence levels. Each pattern has all of the historical data for that specific pattern and ticker. These statistics help increase the likelihood that this pattern will be successful. The pattern statistics are found on each pattern page. The confidence level also helps to put a percentage on how likely the pattern is to predict a successful outcome. Risk levels are directly correlated with returns, meaning that a low risk will most likely yield a lower return. The confidence level toggle bar is found in your inbox. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Please check the articles on how to use the pattern search engine:here 

Q. I only received one Pattern Search Engine notification this week. Is there a problem with my account?

A: No, there is no problem with your account, but you might want to make sure your Pattern Search Engine settings are correct. Perhaps you may need to bring down your confidence level percentage. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q: Will Tickeron add more ideas, strategies, etc.?

A: Yes, you can always find website updates in the section "What's new" on the second-level menu. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. What services do you use in your data feeds?

A: Tickeron uses MorningStar, Inc., for the data presented on our website. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q: How do I cancel my subscriptions on your desktop?

A: Step 1: Click on your name in the upper right-hand corner.

Step 2: Click on “Subscriptions”.

Step 3: Click on “Schedule to Unsubscribe”. The subscription will be canceled on the last day of the billing cycle. Your card won't be charged again, but you will be responsible for whatever charges have already been incurred for the current billing period. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q: How do I cancel my subscriptions on your Mobile device?

A: Step 1: Click the “hamburger” in the upper right-hand corner.

Step 2: Click the down arrow near your name, then click on “Personal Profile”.

Step 3: Tap on the grey down arrow under the “hamburger”. Step 4: Find the subscription you want to cancel, scroll to the right, and select “Schedule to Unsubscribe”. The subscription will be canceled on the last day of the billing cycle. Your card won't be charged again, but you will be responsible for whatever charges have already been incurred for the current billing period. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q   Can I request a refund?

A: There is no refund as soon as the payment is processed, but you can schedule a cancellation to avoid the next charge. If you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q   How do I ensure that I will not be charged?

A: It's important that you cancel all your subscriptions. But if you still require assistance beyond these options, please feel free to contact one of our live representatives at (844) 348-7267. They are ready to provide further assistance.

Q. How can I delete my account details if I used Facebook to log in?

Send us your email and we will process the closure for you.
E-mail: [email protected]

Q. How can I delete my account details?

Send us your email and we will process the closure for you.
E-mail: [email protected]