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CRM vs FRSH
Which Stock Would AI Choose? Salesforce (CRM) vs. Freshworks (FRSH) Stock Comparison
Key Takeaways
- Salesforce (CRM) operates as a leading enterprise customer relationship management platform with substantial scale, while Freshworks (FRSH) focuses on mid-market customer engagement and IT service management solutions.
- Over recent weeks, CRM has shown relative resilience amid mixed analyst sentiment and upcoming earnings, with shares trading near $180.
- FRSH reported Q1 2026 revenue growth of 16% year-over-year, though the stock remains well below its 52-week high and exhibits higher volatility.
- CRM benefits from broader market positioning in artificial intelligence integration and larger addressable market, contrasting with FRSH's emphasis on cost-efficient growth in a competitive SaaS segment.
- Market sentiment for both reflects ongoing scrutiny of software spending, with CRM displaying more consistent trading volume and institutional interest.
- Relative performance highlights trade-offs between established scale at CRM and higher-growth potential with elevated risk at FRSH.
Introduction
This comparison examines Salesforce (CRM) and Freshworks (FRSH), two software companies operating in customer relationship management and service sectors. The analysis targets institutional and retail investors seeking data-driven insights into relative positioning, recent momentum, and sector dynamics within the broader technology market. Traders monitoring software-as-a-service (SaaS) valuations and growth trajectories may find the side-by-side review useful for assessing portfolio allocation considerations in the current environment.
CRM Overview and Recent Performance
Salesforce (CRM) provides cloud-based customer relationship management (CRM) software and related enterprise applications to organizations worldwide. In recent market activity, shares have fluctuated around the $180 level, reflecting broader technology sector movements and anticipation of the company’s Q1 earnings report scheduled for late May. Analyst commentary has centered on artificial intelligence enhancements and overall demand stability, with some price target adjustments amid mixed ratings. Year-to-date returns remain positive, supported by the company’s scale and recurring revenue base, though short-term sentiment has shown sensitivity to macroeconomic signals and competitive developments in the software space.
FRSH Overview and Recent Performance
Freshworks (FRSH) delivers cloud-based customer engagement and IT service management platforms primarily to mid-market and smaller enterprises. Recent performance includes a Q1 2026 earnings release showing 16% year-over-year revenue growth to $228.6 million, alongside platform updates and customer award announcements that contributed to modest share price rebounds. The stock trades near $9, remaining significantly below its 52-week high amid ongoing sector pressures on growth-oriented software names. Trading activity has reflected typical volatility for smaller-capitalization issuers, with attention focused on execution of growth initiatives and cash flow generation.
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Head-to-Head Comparison
Salesforce (CRM) maintains a mature business model centered on large-enterprise subscriptions with high switching costs, whereas Freshworks (FRSH) emphasizes accessible pricing and rapid deployment for mid-market customers. Growth drivers differ markedly: CRM leverages extensive data assets and artificial intelligence capabilities across a global installed base, while FRSH pursues expansion through product innovation and geographic reach in a more price-sensitive segment. Recent momentum favors CRM in terms of trading stability and analyst coverage depth, though FRSH has posted measurable revenue acceleration. Risk factors include execution on large deals for CRM and sustained profitability improvement for FRSH. Sector exposure overlaps in software services, yet market sentiment assigns greater defensive characteristics to the larger-capitalization name.
Tickeron AI Verdict
Based on observable factors such as trend consistency, earnings visibility, and relative positioning within the software sector, Tickeron’s AI would currently assign a higher probability of favorable risk-adjusted performance to Salesforce (CRM) over Freshworks (FRSH). The larger company’s scale and recurring revenue profile appear to provide more stable technical and fundamental signals in recent market conditions. This assessment remains probabilistic and subject to ongoing data updates.
Disclaimer
The information on this webpage is provided for general informational and educational purposes only and is not intended as investment advice, a recommendation to purchase or sell any security, or an offer or solicitation related to investments. It does not consider your personal financial situation, goals, or risk profile, and all investing carries inherent risks, including the possibility of losing your entire investment. For more details, please review our full disclaimer.
To compare these two companies we present long-term analysis, their fundamental ratings and make comparative short-term technical analysis which are presented below. The conclusion is CRM is a Buy and FRSH is a Hold.
Long-Term Analysis
It is best to consider a long-term outlook for a ticker by using Fundamental Analysis (FA) ratings. The rating of 1 to 100, where 1 is best and 100 is worst, is divided into thirds. The first third (a green rating of 1-33) indicates that the ticker is undervalued; the second third (a grey number between 34 and 66) means that the ticker is valued fairly; and the last third (red number of 67 to 100) reflects that the ticker is undervalued. We use an FA Score to show how many ratings show the ticker to be undervalued (green) or overvalued (red).
CRM’s FA Score shows that 1 FA rating(s) are green whileFRSH’s FA Score has 1 green FA rating(s).
- CRM’s FA Score: 1 green, 4 red.
- FRSH’s FA Score: 1 green, 4 red.
Short-Term Analysis
It is best to consider a short-term outlook for a ticker by using Technical Analysis (TA) indicators. We use Odds of Success as the percentage of outcomes which confirm successful trade signals in the past.
If the Odds of Success (the likelihood of the continuation of a trend) for each indicator are greater than 50%, then the generated signal is confirmed. A green percentage from 90% to 51% indicates that the ticker is in a bullish trend. A red percentage from 90% - 51% indicates that the ticker is in a bearish trend. All grey percentages are below 50% and are considered not to confirm the trend signal.
CRM’s TA Score shows that 4 TA indicator(s) are bullish while FRSH’s TA Score has 4 bullish TA indicator(s).
- CRM’s TA Score: 4 bullish, 6 bearish.
- FRSH’s TA Score: 4 bullish, 5 bearish.
Price Growth
CRM (@Packaged Software) experienced а +10.60% price change this week, while FRSH (@Packaged Software) price change was +7.42% for the same time period.
The average weekly price growth across all stocks in the @Packaged Software industry was +5.46%. For the same industry, the average monthly price growth was -8.51%, and the average quarterly price growth was +24.98%.
Reported Earning Dates
CRM is expected to report earnings on Sep 02, 2026.
FRSH is expected to report earnings on Aug 04, 2026.
Industries' Descriptions
@Packaged Software (+5.46% weekly)Packaged software comprises multiple software programs bundled together and sold as a group. For example, Microsoft Office includes multiple applications such as Excel, Word, and PowerPoint. In some cases, buying a bundled product is cheaper than purchasing each item individually[s20] . Microsoft Corporation, Oracle Corp. and Adobe are some major American packaged software makers.
| CRM | FRSH | CRM / FRSH | |
| Capitalization | 136B | 2.86B | 4,759% |
| EBITDA | 13.7B | 42.9M | 31,935% |
| Gain YTD | -36.977 | -19.592 | 189% |
| P/E Ratio | 17.40 | 14.54 | 120% |
| Revenue | 42.8B | 871M | 4,914% |
| Total Cash | 1.8B | 779M | 231% |
| Total Debt | 41.9B | 38.8M | 107,990% |
CRM | FRSH | ||
|---|---|---|---|
OUTLOOK RATING 1..100 | 50 | 50 | |
VALUATION overvalued / fair valued / undervalued 1..100 | 15 Undervalued | 56 Fair valued | |
PROFIT vs RISK RATING 1..100 | 100 | 92 | |
SMR RATING 1..100 | 52 | 51 | |
PRICE GROWTH RATING 1..100 | 65 | 60 | |
P/E GROWTH RATING 1..100 | 95 | 30 | |
SEASONALITY SCORE 1..100 | n/a | n/a |
Tickeron ratings are formulated such that a rating of 1 designates the most successful stocks in a given industry, while a rating of 100 points to the least successful stocks for that industry.
CRM's Valuation (15) in the Packaged Software industry is somewhat better than the same rating for FRSH (56) in the Restaurants industry. This means that CRM’s stock grew somewhat faster than FRSH’s over the last 12 months.
FRSH's Profit vs Risk Rating (92) in the Restaurants industry is in the same range as CRM (100) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's SMR Rating (51) in the Restaurants industry is in the same range as CRM (52) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's Price Growth Rating (60) in the Restaurants industry is in the same range as CRM (65) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's P/E Growth Rating (30) in the Restaurants industry is somewhat better than the same rating for CRM (95) in the Packaged Software industry. This means that FRSH’s stock grew somewhat faster than CRM’s over the last 12 months.
| CRM | FRSH | |
|---|---|---|
| RSI ODDS (%) | 2 days ago 74% | 2 days ago 90% |
| Stochastic ODDS (%) | 2 days ago 66% | 2 days ago 78% |
| Momentum ODDS (%) | 2 days ago 67% | 2 days ago 81% |
| MACD ODDS (%) | 2 days ago 79% | 2 days ago 76% |
| TrendWeek ODDS (%) | 2 days ago 67% | 2 days ago 70% |
| TrendMonth ODDS (%) | 2 days ago 71% | 2 days ago 84% |
| Advances ODDS (%) | 2 days ago 70% | 10 days ago 70% |
| Declines ODDS (%) | 4 days ago 64% | 16 days ago 80% |
| BollingerBands ODDS (%) | 3 days ago 62% | 2 days ago 86% |
| Aroon ODDS (%) | 2 days ago 75% | 2 days ago 82% |
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FRSH and
Correlation & Price change
A.I.dvisor indicates that over the last year, FRSH has been closely correlated with ASAN. These tickers have moved in lockstep 73% of the time. This A.I.-generated data suggests there is a high statistical probability that if FRSH jumps, then ASAN could also see price increases.
| Ticker / NAME | Correlation To FRSH | 1D Price Change % | ||
|---|---|---|---|---|
| FRSH | 100% | N/A | ||
| ASAN - FRSH | 73% Closely correlated | +0.41% | ||
| CRM - FRSH | 71% Closely correlated | +1.76% | ||
| DOCU - FRSH | 70% Closely correlated | N/A | ||
| TEAM - FRSH | 70% Closely correlated | N/A | ||
| SPT - FRSH | 69% Closely correlated | N/A | ||
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