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CRM vs FRSH
Which Stock Would AI Choose? Salesforce (CRM) vs. Freshworks (FRSH) Stock Comparison
Key Takeaways
- CRM has shown resilience in recent weeks with gains tied to AI platform demand and upcoming earnings, supported by a substantial share repurchase authorization.
- FRSH reported its first GAAP profitable quarter in Q2 2026 alongside 16% revenue growth, prompting raised full-year guidance and highlighting progress toward sustained profitability.
- Both companies operate in the software sector with exposure to artificial intelligence themes, though CRM focuses on large-enterprise customer relationship management while FRSH targets mid-market service and support solutions.
- Recent market activity reflects contrasting catalysts: CRM benefits from enterprise AI adoption metrics, whereas FRSH emphasizes operational efficiency and customer expansion in annual recurring revenue (ARR).
- Relative performance has favored stability in CRM amid broader sector volatility, while FRSH trades at a lower valuation multiple following its profitability milestone.
- Sector sentiment remains constructive for software names demonstrating AI integration, with both stocks attracting institutional interest in recent filings and analyst commentary.
Introduction
This comparison examines CRM and FRSH to provide traders and investors with an objective view of their relative positioning in the current market. Both companies deliver cloud-based software solutions with growing artificial intelligence components, making the pair relevant for those evaluating technology sector exposure. The analysis draws on recent earnings, guidance updates, and price behavior to highlight differences in scale, growth profiles, and risk factors. Institutional and retail participants monitoring software equities or seeking diversified technology allocations may find the side-by-side assessment useful for portfolio construction decisions.
CRM Overview and Recent Performance
Salesforce, Inc. (CRM) provides customer relationship management (CRM) platforms and related enterprise software. In recent market activity, shares have advanced amid investor focus on its Agentforce AI tools, which have surpassed $1 billion in annual recurring revenue. The company reported first-quarter fiscal 2027 revenue of approximately $11.13 billion, representing 13% year-over-year growth, and raised full-year sales guidance. A $27.1 billion share repurchase authorization has provided additional support. Ahead of the August 26 earnings release, the stock traded near the $205–$209 range following modest gains over the prior weeks, reflecting steady institutional accumulation and channel checks indicating resilient demand.
FRSH Overview and Recent Performance
Freshworks Inc. (FRSH) offers cloud-based customer service, IT service management, and human resources software primarily for mid-market and enterprise clients. The company delivered second-quarter 2026 results on August 4, posting revenue of $237.4 million, a 16% increase year over year, and its first GAAP net income of the year at $3.2 million. Management raised full-year revenue guidance and noted continued expansion in customers contributing over $100,000 in annual recurring revenue. The stock has traded near $13 in recent sessions, with the shares reflecting measured response to the profitability milestone and forward estimates amid broader software sector movements.
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Head-to-Head Comparison
Salesforce operates at significantly larger scale with a market capitalization exceeding $170 billion, compared with Freshworks at approximately $3.4 billion. CRM derives growth from enterprise AI adoption and multi-year contracts, while FRSH emphasizes mid-market penetration and operational leverage through recent restructuring. Recent momentum favors CRM on AI revenue visibility ahead of earnings, whereas FRSH has demonstrated faster progress toward GAAP profitability. Risk factors include competitive pressure in AI-enhanced software for both, with CRM facing larger absolute exposure to macroeconomic IT spending cycles and FRSH carrying higher relative volatility typical of smaller-capitalization names. Sector sentiment remains supportive for companies showing measurable AI traction and margin expansion.
Tickeron AI Verdict
Based on observable trend consistency, stability in recent price action, and visible catalysts such as AI revenue traction and share repurchase activity, Tickeron’s AI models currently assign a modestly higher probabilistic preference to CRM over FRSH in the near term. FRSH offers attractive valuation and profitability momentum that could narrow the gap should execution continue. Market conditions and relative positioning remain fluid, and outcomes depend on forthcoming data releases and broader sector dynamics.
Disclaimer
The information on this webpage is provided for general informational and educational purposes only and is not intended as investment advice, a recommendation to purchase or sell any security, or an offer or solicitation related to investments. It does not consider your personal financial situation, goals, or risk profile, and all investing carries inherent risks, including the possibility of losing your entire investment. For more details, please review our full disclaimer.
To compare these two companies we present long-term analysis, their fundamental ratings and make comparative short-term technical analysis which are presented below. The conclusion is CRM is a StrongBuy and FRSH is a Hold.
Long-Term Analysis
It is best to consider a long-term outlook for a ticker by using Fundamental Analysis (FA) ratings. The rating of 1 to 100, where 1 is best and 100 is worst, is divided into thirds. The first third (a green rating of 1-33) indicates that the ticker is undervalued; the second third (a grey number between 34 and 66) means that the ticker is valued fairly; and the last third (red number of 67 to 100) reflects that the ticker is undervalued. We use an FA Score to show how many ratings show the ticker to be undervalued (green) or overvalued (red).
CRM’s FA Score shows that 2 FA rating(s) are green whileFRSH’s FA Score has 1 green FA rating(s).
- CRM’s FA Score: 2 green, 3 red.
- FRSH’s FA Score: 1 green, 4 red.
Short-Term Analysis
It is best to consider a short-term outlook for a ticker by using Technical Analysis (TA) indicators. We use Odds of Success as the percentage of outcomes which confirm successful trade signals in the past.
If the Odds of Success (the likelihood of the continuation of a trend) for each indicator are greater than 50%, then the generated signal is confirmed. A green percentage from 90% to 51% indicates that the ticker is in a bullish trend. A red percentage from 90% - 51% indicates that the ticker is in a bearish trend. All grey percentages are below 50% and are considered not to confirm the trend signal.
CRM’s TA Score shows that 3 TA indicator(s) are bullish while FRSH’s TA Score has 3 bullish TA indicator(s).
- CRM’s TA Score: 3 bullish, 4 bearish.
- FRSH’s TA Score: 3 bullish, 5 bearish.
Price Growth
CRM (@Packaged Software) experienced а +24.95% price change this week, while FRSH (@Packaged Software) price change was +2.17% for the same time period.
The average weekly price growth across all stocks in the @Packaged Software industry was -2.65%. For the same industry, the average monthly price growth was +0.15%, and the average quarterly price growth was +3.15%.
Reported Earning Dates
CRM is expected to report earnings on Dec 08, 2026.
FRSH is expected to report earnings on Nov 03, 2026.
Industries' Descriptions
@Packaged Software (-2.65% weekly)Packaged software comprises multiple software programs bundled together and sold as a group. For example, Microsoft Office includes multiple applications such as Excel, Word, and PowerPoint. In some cases, buying a bundled product is cheaper than purchasing each item individually[s20] . Microsoft Corporation, Oracle Corp. and Adobe are some major American packaged software makers.
| CRM | FRSH | CRM / FRSH | |
| Capitalization | 211B | 3.44B | 6,130% |
| EBITDA | 13.7B | 42.9M | 31,935% |
| Gain YTD | -2.519 | 7.673 | -33% |
| P/E Ratio | 23.53 | 20.94 | 112% |
| Revenue | 42.8B | 871M | 4,914% |
| Total Cash | 11.8B | 779M | 1,515% |
| Total Debt | 41.9B | 38.8M | 107,990% |
CRM | FRSH | ||
|---|---|---|---|
OUTLOOK RATING 1..100 | 36 | 16 | |
VALUATION overvalued / fair valued / undervalued 1..100 | 17 Undervalued | 60 Fair valued | |
PROFIT vs RISK RATING 1..100 | 95 | 86 | |
SMR RATING 1..100 | 52 | 51 | |
PRICE GROWTH RATING 1..100 | 4 | 37 | |
P/E GROWTH RATING 1..100 | 88 | 9 | |
SEASONALITY SCORE 1..100 | 75 | n/a |
Tickeron ratings are formulated such that a rating of 1 designates the most successful stocks in a given industry, while a rating of 100 points to the least successful stocks for that industry.
CRM's Valuation (17) in the Packaged Software industry is somewhat better than the same rating for FRSH (60) in the Restaurants industry. This means that CRM’s stock grew somewhat faster than FRSH’s over the last 12 months.
FRSH's Profit vs Risk Rating (86) in the Restaurants industry is in the same range as CRM (95) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's SMR Rating (51) in the Restaurants industry is in the same range as CRM (52) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
CRM's Price Growth Rating (4) in the Packaged Software industry is somewhat better than the same rating for FRSH (37) in the Restaurants industry. This means that CRM’s stock grew somewhat faster than FRSH’s over the last 12 months.
FRSH's P/E Growth Rating (9) in the Restaurants industry is significantly better than the same rating for CRM (88) in the Packaged Software industry. This means that FRSH’s stock grew significantly faster than CRM’s over the last 12 months.
| CRM | FRSH | |
|---|---|---|
| RSI ODDS (%) | 1 day ago 47% | 1 day ago 90% |
| Stochastic ODDS (%) | 1 day ago 77% | 1 day ago 79% |
| Momentum ODDS (%) | N/A | N/A |
| MACD ODDS (%) | N/A | 1 day ago 75% |
| TrendWeek ODDS (%) | 1 day ago 67% | 1 day ago 72% |
| TrendMonth ODDS (%) | 1 day ago 62% | 1 day ago 78% |
| Advances ODDS (%) | 2 days ago 69% | 6 days ago 71% |
| Declines ODDS (%) | 8 days ago 66% | 1 day ago 79% |
| BollingerBands ODDS (%) | 1 day ago 62% | 1 day ago 87% |
| Aroon ODDS (%) | 1 day ago 67% | 1 day ago 74% |
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