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CRM vs FRSH
Which Stock Would AI Choose? Salesforce (CRM) vs. Freshworks (FRSH) Stock Comparison
Key Takeaways
- Scale contrast: CRM (Salesforce) is a diversified enterprise software giant with multi-billion-dollar quarterly revenue, while FRSH (Freshworks) is a smaller, faster-growing provider of customer and employee experience software.
- Growth vs. maturity: Salesforce is growing revenue in the high single digits with strong profitability, whereas Freshworks is expanding roughly 14–15% and only recently reached its first full year of GAAP profitability.
- AI momentum: Salesforce's Agentforce platform surpassed $540 million in annual recurring revenue, while Freshworks is still in the early stages of monetizing its Freddy AI assistant.
- Relative performance: Salesforce shares have trailed the broader market over the past year amid concerns that AI could disrupt software, while Freshworks delivered strong trailing returns but saw momentum fade after recent results.
- Risk profiles differ: Salesforce faces slower-growth and competitive disruption questions, while Freshworks contends with small-cap volatility and a cautious profit outlook.
Introduction
Investors weighing exposure to the software-as-a-service (SaaS) sector often face a choice between established leaders and faster-growing challengers. This stock comparison examines two names at opposite ends of that spectrum: Salesforce (CRM), the dominant player in customer relationship management (CRM) and enterprise cloud software, and Freshworks (FRSH), a smaller provider of uncomplicated customer experience (CX) and employee experience (EX) software. Comparing their business models, growth drivers, recent momentum, and market positioning helps clarify which profile may be better suited to growth-oriented traders versus investors seeking scale and stability.
CRM Overview and Recent Performance
Salesforce (CRM) is one of the world's largest enterprise software companies, selling cloud-based tools for sales, service, marketing, commerce, analytics, and collaboration. In its most recent quarter, revenue rose roughly 8–9% year over year to about $10.3 billion, with adjusted earnings comfortably ahead of consensus estimates. Management raised its full-year revenue outlook, supported by momentum in its Agentforce AI platform, whose annual recurring revenue (ARR, the yearly value of subscription contracts) jumped sharply to more than $540 million.
Despite solid results, the stock has lagged the broader technology sector in recent months, as investors weigh whether generative AI will compress demand for traditional per-seat software. Sentiment improved after the latest earnings release, with shares posting their strongest weekly gain in some time, though the stock remains well below its recent highs. Continued share buybacks, a growing dividend, and an ambitious long-term revenue target of more than $60 billion have helped frame the bull case for a more AI-first repositioning.
FRSH Overview and Recent Performance
Freshworks (FRSH) builds easy-to-use customer and employee experience software, including Freshdesk, Freshservice, and the AI assistant Freddy AI. The company recently reported fourth-quarter revenue of about $222.7 million, up roughly 14.5% year over year, and achieved its first full year of GAAP profitability (GAAP meaning generally accepted accounting principles), a notable milestone after prior years of losses. Full-year revenue reached approximately $839 million, with ARR near $900 million.
Growth is being led by the EX side of the business and an upmarket push into larger enterprises, aided by the Device42 IT asset management acquisition. Freddy AI ended the period with more than $25 million in ARR, with management targeting roughly $100 million by 2028. However, recent market activity has been choppy: despite beating near-term estimates, shares pulled back after the report as investors digested cautious full-year profit guidance. The stock's relative performance has been strong on a trailing one-year basis but has shown fading momentum in recent weeks.
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Head-to-Head Comparison
The clearest difference between these two stocks is scale and diversification. Salesforce serves organizations of every size across a broad product suite, giving it revenue durability, enormous free cash flow, and the ability to fund buybacks, dividends, and acquisitions. Freshworks is more concentrated, competing in customer service, IT service management, and employee experience, where its simpler, value-oriented products resonate with small and midsize businesses moving upmarket.
On growth, Freshworks is expanding faster than Salesforce, though from a far smaller revenue base. Salesforce counters with superior margins, scale, and a larger AI pipeline, even as its growth has decelerated into the high single digits. In terms of risk, Salesforce faces questions about whether AI agents erode seat-based pricing, while Freshworks faces small-cap volatility, a declining net revenue retention rate, and a profit outlook that underwhelmed analysts. Sentiment has recently favored Salesforce, which rallied after strong AI disclosures, while Freshworks shares slipped despite an earnings beat.
Tickeron AI Verdict
Based on observable factors, Tickeron's AI would likely lean toward Salesforce (CRM) at present. The company shows stronger trend consistency and stability, reinforced by a meaningful earnings beat, raised guidance, accelerating Agentforce adoption, and robust cash generation that supports ongoing buybacks. Freshworks (FRSH) offers faster growth and a newly profitable profile, but its recent post-earnings weakness, cautious profit guidance, and fading momentum introduce more near-term uncertainty. The verdict is probabilistic rather than definitive: the AI framework tends to favor the larger, more stable name with clearer catalysts, while acknowledging that Freshworks' higher growth rate could make it more attractive to risk-tolerant traders.
Disclaimer
The information on this webpage is provided for general informational and educational purposes only and is not intended as investment advice, a recommendation to purchase or sell any security, or an offer or solicitation related to investments. It does not consider your personal financial situation, goals, or risk profile, and all investing carries inherent risks, including the possibility of losing your entire investment. For more details, please review our full disclaimer.
To compare these two companies we present long-term analysis, their fundamental ratings and make comparative short-term technical analysis which are presented below. The conclusion is CRM is a Buy and FRSH is a Hold.
CRM's Stochastic Oscillator stays in oversold zone for 1 day
Be on the lookout for a price bounce soon.
Technical Analysis (Indicators)
Bullish Trend Analysis
Following a +3.88% 3-day Advance, the price is estimated to grow further. Considering data from situations where CRM advanced for three days, in 222 of 324 cases, the price rose further within the following month. The odds of a continued upward trend are 69%.
CRM may jump back above the lower band and head toward the middle band. Traders may consider buying the stock or exploring call options.
Bearish Trend Analysis
The Momentum Indicator moved below the 0 level on October 29, 2026. You may want to consider selling the stock, shorting the stock, or exploring put options on CRM as a result. In 57 of 85 cases where the Momentum Indicator fell below 0, the stock fell further within the subsequent month. The odds of a continued downward trend are 67%.
The Moving Average Convergence Divergence Histogram (MACD) for CRM turned negative on October 29, 2026. This could be a sign that the stock is set to turn lower in the coming weeks. Traders may want to sell the stock or buy put options. Tickeron's A.I.dvisor looked at 50 similar instances when the indicator turned negative. In 34 of the 50 cases the stock turned lower in the days that followed. This puts the odds of success at 68%.
CRM moved below its 50-day moving average on October 29, 2026 date and that indicates a change from an upward trend to a downward trend.
Following a 3-day decline, the stock is projected to fall further. Considering past instances where CRM declined for three days, the price rose further in 50 of 62 cases within the following month. The odds of a continued downward trend are 68%.
The Aroon Indicator for CRM entered a downward trend on October 19, 2026. This could indicate a strong downward move is ahead for the stock. Traders may want to consider selling the stock or buying put options.
Fundamental Analysis (Ratings)
The Tickeron Price Growth Rating for this company is 43 (best 1 - 100 worst), indicating steady price growth. CRM’s price grows at a higher rate over the last 12 months as compared to S&P 500 index constituents.
The Tickeron SMR rating for this company is 48 (best 1 - 100 worst), indicating strong sales and a profitable business model. SMR (Sales, Margin, Return on Equity) rating is based on comparative analysis of weighted Sales, Income Margin and Return on Equity values compared against S&P 500 index constituents. The weighted SMR value is a proprietary formula developed by Tickeron and represents an overall profitability measure for a stock.
The Tickeron Seasonality Score of 50 (best 1 - 100 worst) indicates that the company is fair valued in the industry. The Tickeron Seasonality score describes the variance of predictable price changes around the same period every calendar year. These changes can be tied to a specific month, quarter, holiday or vacation period, as well as a meteorological or growing season.
The Tickeron Valuation Rating of 70 (best 1 - 100 worst) indicates that the company is slightly overvalued in the industry. This rating compares market capitalization estimated by our proprietary formula with the current market capitalization. This rating is based on the following metrics, as compared to industry averages: P/B Ratio (4.850) is normal, around the industry mean (-1.884). P/E Ratio (20.675) is within average values for comparable stocks, (15.540). Projected Growth (PEG Ratio) (0.759) is also within normal values, averaging (2.824). Dividend Yield (0.008) settles around the average of (0.072) among similar stocks. P/S Ratio (5.107) is also within normal values, averaging (70.854).
The Tickeron PE Growth Rating for this company is 86 (best 1 - 100 worst), pointing to worse than average earnings growth. The PE Growth rating is based on a comparative analysis of stock PE ratio increase over the last 12 months compared against S&P 500 index constituents.
The Tickeron Profit vs. Risk Rating rating for this company is 100 (best 1 - 100 worst), indicating that the returns do not compensate for the risks. CRM’s unstable profits reported over time resulted in significant Drawdowns within these last five years. A stable profit reduces stock drawdown and volatility. The average Profit vs. Risk Rating rating for the industry is 94, placing this stock worse than average.
FRSH saw its Stochastic Oscillator peaks and leaves the overbought zone
The Stochastic Oscillator for FRSH moved out of overbought territory on November 02, 2026. This could be a bearish sign for the stock and investors may want to consider selling or taking a defensive position. A.I.dvisor looked at 62 similar instances where the indicator exited the overbought zone. In 48 of the 62 cases the stock moved lower. This puts the odds of a downward move at 77%.
Technical Analysis (Indicators)
Bearish Trend Analysis
The 10-day RSI Indicator for FRSH moved out of overbought territory on October 27, 2026. This could be a bearish sign for the stock. Traders may want to consider selling the stock or buying put options. Tickeron's A.I.dvisor looked at 28 similar instances where the indicator moved out of overbought territory. In 21 of the 28 cases, the stock moved lower in the following days. This puts the odds of a move lower at 75%.
The Moving Average Convergence Divergence Histogram (MACD) for FRSH turned negative on November 02, 2026. This could be a sign that the stock is set to turn lower in the coming weeks. Traders may want to sell the stock or buy put options. Tickeron's A.I.dvisor looked at 51 similar instances when the indicator turned negative. In 38 of the 51 cases the stock turned lower in the days that followed. This puts the odds of success at 75%.
Following a 3-day decline, the stock is projected to fall further. Considering past instances where FRSH declined for three days, the price rose further in 50 of 62 cases within the following month. The odds of a continued downward trend are 77%.
FRSH broke above its upper Bollinger Band on October 22, 2026. This could be a sign that the stock is set to drop as the stock moves back below the upper band and toward the middle band. You may want to consider selling the stock or exploring put options.
Bullish Trend Analysis
The Momentum Indicator moved above the 0 level on September 30, 2026. You may want to consider a long position or call options on FRSH as a result. In 80 of 101 past instances where the momentum indicator moved above 0, the stock continued to climb. The odds of a continued upward trend are 79%.
Following a +4.49% 3-day Advance, the price is estimated to grow further. Considering data from situations where FRSH advanced for three days, in 207 of 293 cases, the price rose further within the following month. The odds of a continued upward trend are 71%.
The Aroon Indicator entered an Uptrend today. In 134 of 180 cases where FRSH Aroon's Indicator entered an Uptrend, the price rose further within the following month. The odds of a continued Uptrend are 74%.
Fundamental Analysis (Ratings)
The Tickeron PE Growth Rating for this company is 5 (best 1 - 100 worst), pointing to outstanding earnings growth. The PE Growth rating is based on a comparative analysis of stock PE ratio increase over the last 12 months compared against S&P 500 index constituents.
The Tickeron Seasonality Score of 27 (best 1 - 100 worst) indicates that the company is slightly undervalued in the industry. The Tickeron Seasonality score describes the variance of predictable price changes around the same period every calendar year. These changes can be tied to a specific month, quarter, holiday or vacation period, as well as a meteorological or growing season.
The Tickeron Price Growth Rating for this company is 36 (best 1 - 100 worst), indicating steady price growth. FRSH’s price grows at a higher rate over the last 12 months as compared to S&P 500 index constituents.
The Tickeron SMR rating for this company is 47 (best 1 - 100 worst), indicating strong sales and a profitable business model. SMR (Sales, Margin, Return on Equity) rating is based on comparative analysis of weighted Sales, Income Margin and Return on Equity values compared against S&P 500 index constituents. The weighted SMR value is a proprietary formula developed by Tickeron and represents an overall profitability measure for a stock.
The Tickeron Valuation Rating of 69 (best 1 - 100 worst) indicates that the company is slightly overvalued in the industry. This rating compares market capitalization estimated by our proprietary formula with the current market capitalization. This rating is based on the following metrics, as compared to industry averages: P/B Ratio (4.138) is normal, around the industry mean (-1.884). P/E Ratio (22.556) is within average values for comparable stocks, (15.540). Projected Growth (PEG Ratio) (0.509) is also within normal values, averaging (2.824). Dividend Yield (0.000) settles around the average of (0.072) among similar stocks. P/S Ratio (3.995) is also within normal values, averaging (70.854).
The Tickeron Profit vs. Risk Rating rating for this company is 100 (best 1 - 100 worst), indicating that the returns do not compensate for the risks. FRSH’s unstable profits reported over time resulted in significant Drawdowns within these last five years. A stable profit reduces stock drawdown and volatility. The average Profit vs. Risk Rating rating for the industry is 94, placing this stock worse than average.
CRM | FRSH | ||
|---|---|---|---|
OUTLOOK RATING 1..100 | 67 | 64 | |
VALUATION overvalued / fair valued / undervalued 1..100 | 70 Overvalued | 69 Overvalued | |
PROFIT vs RISK RATING 1..100 | 100 | 100 | |
SMR RATING 1..100 | 48 | 47 | |
PRICE GROWTH RATING 1..100 | 43 | 36 | |
P/E GROWTH RATING 1..100 | 86 | 5 | |
SEASONALITY SCORE 1..100 | 50 | 27 |
Tickeron ratings are formulated such that a rating of 1 designates the most successful stocks in a given industry, while a rating of 100 points to the least successful stocks for that industry.
FRSH's Valuation (69) in the Restaurants industry is in the same range as CRM (70) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's Profit vs Risk Rating (100) in the Restaurants industry is in the same range as CRM (100) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's SMR Rating (47) in the Restaurants industry is in the same range as CRM (48) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's Price Growth Rating (36) in the Restaurants industry is in the same range as CRM (43) in the Packaged Software industry. This means that FRSH’s stock grew similarly to CRM’s over the last 12 months.
FRSH's P/E Growth Rating (5) in the Restaurants industry is significantly better than the same rating for CRM (86) in the Packaged Software industry. This means that FRSH’s stock grew significantly faster than CRM’s over the last 12 months.
| CRM | FRSH | |
|---|---|---|
| RSI ODDS (%) | N/A | 1 day ago 75% |
| Stochastic ODDS (%) | 1 day ago 69% | 1 day ago 77% |
| Momentum ODDS (%) | 1 day ago 67% | 4 days ago 79% |
| MACD ODDS (%) | 1 day ago 68% | 1 day ago 75% |
| TrendWeek ODDS (%) | 1 day ago 69% | 1 day ago 78% |
| TrendMonth ODDS (%) | 1 day ago 71% | 1 day ago 79% |
| Advances ODDS (%) | 21 days ago 69% | 11 days ago 71% |
| Declines ODDS (%) | 1 day ago 68% | 1 day ago 77% |
| BollingerBands ODDS (%) | 1 day ago 65% | 1 day ago 72% |
| Aroon ODDS (%) | 1 day ago 84% | 1 day ago 74% |
Long-Term Analysis
It is best to consider a long-term outlook for a ticker by using Fundamental Analysis (FA) ratings. The rating of 1 to 100, where 1 is best and 100 is worst, is divided into thirds. The first third (a green rating of 1-33) indicates that the ticker is undervalued; the second third (a grey number between 34 and 66) means that the ticker is valued fairly; and the last third (red number of 67 to 100) reflects that the ticker is overvalued. We use an FA Score to show how many ratings show the ticker to be undervalued (green) or overvalued (red).
CRM’s FA Score shows that 0 FA rating(s) are green while FRSH’s FA Score has 1 green FA rating(s).
- CRM’s FA Score: 0 green, 5 red.
- FRSH’s FA Score: 1 green, 4 red.
Short-Term Analysis
It is best to consider a short-term outlook for a ticker by using Technical Analysis (TA) indicators. We use Odds of Success as the percentage of outcomes which confirm successful trade signals in the past.
If the Odds of Success (the likelihood of the continuation of a trend) for each indicator are greater than 50%, then the generated signal is confirmed. A green percentage from 90% to 51% indicates that the ticker is in a bullish trend. A red percentage from 90% - 51% indicates that the ticker is in a bearish trend. All grey percentages are below 50% and are considered not to confirm the trend signal.
CRM’s TA Score shows that 3 TA indicator(s) are bullish while FRSH’s TA Score has 3 bullish TA indicator(s).
- CRM’s TA Score: 3 bullish, 5 bearish.
- FRSH’s TA Score: 3 bullish, 5 bearish.
Price Growth
CRM (@Packaged Software) experienced а -8.65% price change this week, while FRSH (@Packaged Software) price change was -7.49% for the same time period.
The average weekly price growth across all stocks in the @Packaged Software industry was -1.97%. For the same industry, the average monthly price growth was -4.38%, and the average quarterly price growth was -1.22%.
Reported Earning Dates
CRM is expected to report earnings on Dec 02, 2026.
FRSH is expected to report earnings on Nov 03, 2026.
Industries' Descriptions
@Packaged Software (-1.97% weekly)Packaged software comprises multiple software programs bundled together and sold as a group. For example, Microsoft Office includes multiple applications such as Excel, Word, and PowerPoint. In some cases, buying a bundled product is cheaper than purchasing each item individually[s20] . Microsoft Corporation, Oracle Corp. and Adobe are some major American packaged software makers.
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CRM and
Correlation & Price change
A.I.dvisor indicates that over the last year, CRM has been closely correlated with HUBS. These tickers have moved in lockstep 77% of the time. This A.I.-generated data suggests there is a high statistical probability that if CRM jumps, then HUBS could also see price increases.
| Ticker / NAME | Correlation To CRM | 1D Price Change % | ||
|---|---|---|---|---|
| CRM | 100% | -1.30% | ||
| HUBS - CRM | 77% Closely correlated | -0.59% | ||
| ADBE - CRM | 75% Closely correlated | +0.50% | ||
| WDAY - CRM | 75% Closely correlated | +0.16% | ||
| NOW - CRM | 74% Closely correlated | +0.85% | ||
| FRSH - CRM | 71% Closely correlated | -3.46% | ||
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FRSH and
Correlation & Price change
A.I.dvisor indicates that over the last year, FRSH has been closely correlated with ASAN. These tickers have moved in lockstep 75% of the time. This A.I.-generated data suggests there is a high statistical probability that if FRSH jumps, then ASAN could also see price increases.
| Ticker / NAME | Correlation To FRSH | 1D Price Change % | ||
|---|---|---|---|---|
| FRSH | 100% | -3.46% | ||
| ASAN - FRSH | 75% Closely correlated | -1.51% | ||
| VERX - FRSH | 74% Closely correlated | +3.33% | ||
| WDAY - FRSH | 73% Closely correlated | +0.16% | ||
| NOW - FRSH | 73% Closely correlated | +0.85% | ||
| CRM - FRSH | 72% Closely correlated | -1.30% | ||
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